Shipping

Shipping Policy

Due to overwhelming volume for all couriers, there may be shipping delays from the carriers. Thank you for your understanding during the busy holiday season.We highly recommend that you order your products at least 4 to 5 business days before your scheduled appointments.

Orders received before 5:00 p.m. ET (3:00 p.m. MT) will ship the same business day, unless there is an unavoidable delay. Orders received after 5:00 p.m. ET (3:00 p.m. MT) will be shipped the following business day. Please note that business days refer to Monday - Friday and exclude holidays and weekends (see below). This means that if you place an order after 5:00 p.m. ET (3:00 p.m. MT) on a Friday, it will ship the following Monday.

FedEx Overnight shipments placed after 5:00 p.m. ET (3:00 p.m. MT) on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.

All Shipments are FOB Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but are not responsible for such deficiencies. All orders are therefore insured for the value of the shipment by the third-party service. Hairtalk will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested.

Hairtalk cannot issue refunds for shipping charges for delayed packages.Please note, international shipments (including Canada) are subject to duties and taxes that are charged upon delivery. The package recipient is responsible for all duties and taxes.