Warranty & Returns

Warranty & Returns Policy

Returns

We are happy to accommodate returns within 30 days on all hair extensions that have not been open, worn, or tampered with. Hair extensions must be in factory condition (with the exception of merchandise on Final Sale). How do I return my order?

INITIATE A RETURN Click here

How long will it take to receive my refund?

Follow these 3 simple return steps:

· Initiate a return using the link above.

· Ship your extensions back to us using the shipping label provided

· Once your return is received at our warehouse, inspected and processed then you will receive your refund.

Customers must return unopened, unused goods that are in factory condition.

All items being returned are subject to an $8 restocking fee and a flat shipping rate of $10 to return the merchandise. This amount will be deducted from your refund.

The merchandise to be returned must be delivered to our warehouse within 30 days from initiating the return.

Once the return is received at our fulfillment center, it will be inspected by our Quality Assurance team to ensure the returned items are in factory condition. This process can take up to 7 business days from the day the return is delivered.

Please note, most financial institutions will take an average of 3-5 business days to process refunds, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

hairtalk® Hassle-Free Warranty

As the global leader in tape in hair extensions, hairtalk® Extensions (“Hairtalk”) constantly strives to offer the industry’s best service. Even with a quality satisfaction rate of over 99%, we know things happen. That’s why we offer a six (6) month hassle-free warranty against factory defects* on all human hair products from date of purchase, and a three (3) month hassle-free warranty on hair blends (“HB”) products** from the date of purchase (“Hassle Free Warranty”).

We will provide a prepaid shipping label on hassle-free warranty items.

When filing a claim under our Hassle-Free Warranty, the hair will undergo an inspection process, however regardless of that outcome, the stylist will receive a full or prorated credit to apply to new replacement hair. If the hair is not found to be defective, Hairtalk will assist the stylist in learning how to restore the extensions back to original condition to prevent future issues, though the hair will still be replaced.

Customers have two options when submitting a claim under the Hassle-Free Warranty:

Option 1: If the stylist needs hair on the spot, they can order and pay for the replacement hair at the same time they request the Claim. Once the “claimed hair” is received back, a full or prorated credit will be refunded to the stylist/salon’s card. Hairtalk will cover the cost of ground shipping on the replacement hair.

Option 2: The customer can submit a claim and return the hair. Once Hairtalk receives the hair and processes the claim, a full or prorated credit will be applied onto their account to repurchase replacement hair.

Claims sent in within the first two months qualify for a full refund/credit. After 2 months, the merchandise will be prorated appropriately at Hairtalk’s sole discretion. Chemically processing, intentional misuse or the removal or modification of any of the original components of the extensions VOID the warranty and Hairtalk will not be held responsible. Hairtalk reserves the right to place a Customer under the Limited Warranty in the event that there is misuse or abuse of the Hassle-Free Warranty, at Hairtalk’s sole discretion.

For tape-ins: 90% of each pack of hair being claimed must be included in order to qualify for the Limited Warranty. Failure to send back 90% of each pack of hair will result in the hair being returned to the customer and the customer's cost.

For Hand Tied Weft: Hand Tied Wefts must be returned complete in the multiple it was purchased in and must not be cut (ie. Single Hand Tied come with two per pack and must be returned as such).

For Machine Wefts, a minimum of 10” must be sent back in order to be inspected. Machine Wefts will be prorated based on inches sent in for inspection.

Once the return is received to our warehouse, it will go through our quality control department for inspection. Upon completion of inspection, the hair will either be deemed defective or not defective. If the hair is found defective, a full or prorated credit/refund will be issued to the customer. Our team will share the results of the inspection with the customer. In the event the hair is found not defective, it will be returned to the customer at the customer’s cost.

Please note, in the event of excess claims that are found to be not defective, then Hairtalk reserves the right to place the customer on the Limited Warranty at Hairtalk’s exclusive decision.

* Hairtalk’s Hassle-Free Warranty cover manufacturer defects, and do not extend to non-manufacturing damage, including:

Damage resulting from physical damage of the product by the customer
Damage resulting from chemically processing the product
Damage resulting from improper use of the product (lifting, coloring or treating the extensions, applying heat to the adhesive tabs, cutting the adhesive tabs, cutting Hand Tied Wefts)
Damage resulting from attempts to repair or modify the product
Damage resulting from failure to follow Hairtalk’s training guides and manuals, guides on proper use and customer maintenance, and application techniques, instructions, and methods as published by Hairtalk from time to time.

**Hair Blend (HB) hair extensions are comprised of 50% human hair and 50% heat resistant synthetic fibers. HB hair extensions come with a limited, three (3) month prorated warranty against manufacturing defects, effective from the original invoice date. Use of heat in excess of 250 Fahrenheit will damage the synthetic fibers and void the warranty. The sole discretion of whether the product has a valid factory defect will be made by our Quality Control Staff. For more information on Hair Blends please contact Hairtalk. Specialty colors are subject to fading. Fading on specialty colors will not be considered a manufacturer defect for warranty purposes. Specialty colors include but may not be limited to: Colormelts, Pops of Color, Reds, and Silvers. For more information on specialty colors please contact Hairtalk.

EXCEPT AS EXPRESSLY STATED ABOVE, HAIRTALK® DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. UNDER NO CIRCUMSTANCES WILL HAIRTALK BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PRODUCT OR YOUR USE OF THE PRODUCT.

Warranty & Return Frequently Asked Questions

I'M DEBATING BETWEEN 2 SHADES - WHAT SHOULD I DO?

You’re welcome to contact your Hairtalk Sales Representative and we’ll be happy to help color match with you.

WHEN WILL I RECEIVE MY REFUND?

As specified above, you can expect to receive your refund within 7-10 business days from when it is received in our warehouse.

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

Yes, unless it is being returned under our hassle-free warranty or it is being returned due to an error on our end.

CAN I GET HELP FINDING A BETTER MATCH?

We're happy to help you find a better match. Please call, email or text your hairtalk sales representative.

CAN I RETURN SALE ITEMS?

Yes, we are happy to accommodate a return on merchandise purchased during a sale.

WILL I BE REFUNDED FOR SHIPPING OR INSURANCE COSTS?

No. shipping and insurance costs are non-refundable.

HOW MAY I CONTACT YOU?

You may contact us by calling, texting and/or emailing your sales representative. If you do not have a sales representative, you may email us at news@hairtalkusa.com or call us at 1-800-327-7971 and we will be happy to help you!