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Warranty & Returns


Return Policy

hairtalk® Extensions (“Hairtalk”) offers a five (5) day return period on unopened and unused hair goods that are in factory condition (with the exception of merchandise on Final Sale). Customers have five (5) days from the day they received the goods to call and request a return on unopened/unused goods that are still in factory condition. Instructions on completing a return are below.

 

 TO REQUEST A RETURN ON UNOPENED/UNUSED MERCHANDISE

  1. All returns must be pre-authorized within 5 days of receipt of the goods. Customer must call Hairtalk and request a return on unopened, unused goods that is in factory condition.
  2. All items being returned are subject to an $8 restocking fee per item.
  3. Upon calling and requesting a return, this will begin our internal process of generating an RMA Number for the return.
  4. It will take 24-48 hours for our internal team to generate an RMA Number.
  5. The customer will receive an e-mail from accounting@intldesigns.com which includes:
  6. • an RMA Invoice (which contains the RMA Number);

    • an RMA Form; and instructions on how to send back the merchandise.

  7. Customer must complete the RMA Form and insert it in the box they are sending the goods back in, along with their original invoice.
  8. On the outside of the box, the RMA Number MUST be clearly written and visible. Failure to do so will result in the shipment being rejected and returned to the customer.
  9. The merchandise to be returned must be delivered to our warehouse within 30 days from requesting the return.
  10. Once the return is received to our warehouse, it will be inspected to ensure the returned items are in factory condition and be put back in stock. This process can take up to 7 business days from the day the return is delivered.
  11. Upon completion of inspection, the customer will be credited

hairtalk® Hassle-Free Warranty

As the global leader in tape in hair extensions, hairtalk® Extensions (“Hairtalk”) constantly strives to offer the industry’s best service. Even with a quality satisfaction rate of over 99%, we know things happen. That’s why we offer a six (6) month hassle free warranty against factory defects* on all human hair products from date of purchase, and a three (3) month hassle free warranty on hair blend (“HB”) products** from the date of purchase (“Hassle Free Warranty”).

When filing a claim under our Hassle Free Warranty, the hair will undergo an inspection process, however regardless of that outcome, the stylist will receive a full or pro-rated credit to apply to new replacement hair. If the hair is not found to be defective, Hairtalk will assist the stylist in learning how to restore the extensions back to original condition to prevent future issues, though the hair will still be replaced.

Customers have two options when submitting a claim under the Hassle Free Warranty:

Option 1: If the stylist needs hair on the spot, they can order and pay for the replacement hair at the same time they request the Claim. Once the “claimed hair” is received back, a full or prorated credit will be refunded to the stylist/salon’s card. Hairtalk will cover the cost of ground shipping on the replacement hair.

Option 2: The customer can submit a claim and return the hair. Once Hairtalk receives the hair and processes the claim, a full or prorated credit will be applied onto their account to repurchase replacement hair.

Claims sent in within the first two months qualify for a full refund/credit. After 2 months, the merchandise will be prorated appropriately at Hairtalk’s sole discretion. Chemically processing, intentional misuse or the removal or modification of any of the original components of the extensions VOID the warranty and Hairtalk will not be held responsible. Hairtalk reserves the right to place a Customer under the Limited Warranty in the event that there is misuse or abuse of the Hassle Free Warranty, at Hairtalk’s sole discretion.

 

To file a claim under the Hassle Free Warranty, please follow the steps below:

 

  1. Upon calling and requesting a claim for quality, this will begin our internal process of generating an RMA Number for the claim.
  2. It will take 24-48 hours for our internal team to generate an RMA Number.
  3. Customer will receive an e-mail from accounting@intldesigns.com with:
  4. • an RMA Invoice (which contains the RMA Number);

    • an RMA Form; with instructions on how to send back the merchandise.

  5. Customer must complete the RMA Form and insert it in the box they are sending the hair back in, along with their original invoice.
  6. 90% of each pack of hair being claimed must be included in order to qualify for the Hassle Free Warranty. Failure to send back 90% of each pack of hair will result in the hair being returned to the customer at the customer’s cost.
  7. On the outside of the box, the RMA Number MUST be clearly written and visible. Failure to do so will result in the shipment being rejected and returned to the customer.
  8. Once the return is received to our warehouse, it will go through our quality control department for inspection. Upon completion of inspection, a full or prorated credit/refund will be issued to the customer, regardless of the outcome. Our team will share the results of the inspection with the customer. In the event that the extensions were found not defective our team will share how the goods were restored back to factory condition, in order to prevent the problem from happening again in the future.
  9. Please note, in the event of excess claims that are found to be not defective, then Hairtalk reserves the right to place the customer on the Limited Warranty at Hairtalk’s exclusive decision.


hairtalk® Limited Warranty

 

hairtalk® Extensions (“Hairtalk”) offers a six (6) month pro-rated warranty against manufacturing defects* from the date of invoice on all human hair products, and a three (3) month pro-rated warranty against manufacturing defects from the date of invoice on all hair blend (“HB”) Products** (“Limited Warranty”). The sole determination of whether the product has a valid factory defect will be made by Hairtalk’s Quality Control staff.

To file a claim under the Limited Warranty, please follow the steps below:

  1. Upon calling and requesting a claim for quality, this will begin our internal process of generating an RMA Number for the claim.
  2. It will take 24-48 hours for our internal team to generate an RMA Number.
  3. Customer will receive an e-mail from accounting@intldesigns.com with:
  4. • an RMA Invoice (which contains the RMA Number);

    • an RMA Form; and

  5. instructions on how to send back the merchandise.
  6. Customer must complete the RMA Form and insert it in the box they are sending the hair back in, along with their original invoice.
  7. 90% of each pack of hair being claimed must be included in order to qualify for the Limited Warranty. Failure to send back 90% of each pack of hair will result in the hair being returned to the customer and the customers cost.
  8. On the outside of the box, the RMA Number MUST be clearly written and visible. Failure to do so will result in the shipment being rejected and returned to the customer.
  9. Once the return is received to our warehouse, it will go through our quality control department for inspection. Upon completion of inspection, the hair will be either be deemed defective or not defective. If the hair is found defective, a full or prorated credit/refund will be issued to the customer. Our team will share the results of the inspection with the customer. In the event the hair is found not defective, it will be returned to the customer at the customer’s cost.

* Hairtalk’s Hassle Free and Limited Warranty cover manufacturer defects, and do not extend to non-manufacturing damage, including:

  1. Damage resulting from physical damage of the product by the customer
  2. Damage resulting from chemically processing the product
  3. Damage resulting from improper use of the product (lifting, coloring or treating the extensions, applying heat to the adhesive tabs, cutting the adhesive tabs, cutting Hand Tied Wefts)
  4. Damage resulting from attempts to repair or modify the product
  5. Damage resulting from failure to follow Hairtalk’s training guides and manuals, guides on proper use and customer maintenance, and application techniques, instructions, and methods as published by Hairtalk from time to time.

**Hair Blend (HB) hair extensions are comprised of 50% human hair and 50% heat resistant synthetic fibers. HB hair extensions come with a limited, three (3) month prorated warranty against manufacturing defects, effective from the original invoice date. Use of heat in excess of 250 Fahrenheit will damage the synthetic fibers and void the warranty. The sole discretion of whether the product has a valid factory defect will be made by our Quality Control Staff. For more information on Hair Blends please contact Hairtalk. Specialty colors are subject to fading. Fading on specialty colors will not be considered a manufacturer defect for warranty purposes. Specialty colors include but may not be limited to: Colormelts, Pops of Color, Reds, and Silvers. For more information on specialty colors please contact Hairtalk.


EXCEPT AS EXPRESSLY STATED ABOVE, HAIRTALK® DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. UNDER NO CIRCUMSTANCES WILL HAIRTALKÒ BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE PRODUCT OR YOUR USE OF THE PRODUCT.


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